Frequently Asked Questions

Everything you need to know about your Elovelle beauty experience.

Are Elovelle products cruelty-free?

Yes, we are committed to ethical beauty. All Elovelle products are 100% cruelty-free and never tested on animals.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-15 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, provided the product is in its original packaging.

Can I track my shipment?

Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.

Are your skincare products suitable for sensitive skin?

Elovelle products are formulated with high-quality, dermatologist-tested ingredients. However, we always recommend performing a patch test on a small area of skin before full application.